I agree with getting rid of the hot rock, They can over heat and burn the snake it is hard to regulate the temp.
I have also found that if the temp is too hot they will often have a bad shed. I also suggest feeding quite small meals for a while after a regurge. Some of mine are also not all that smart as they will not look or find the water, but if I hold their head just over the water dish they will gladly accept a drink and often a large drink.
does the enclosure have good air circulation? Some animals are more sensitive the environment than others, so it is'nt suprising that one could do better than another.
If the stuck shed was recent, give her some time and she should pull out of it fairly quickly. Hope you find this helpful.

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