My snapper has had this twice and all I did was raise the water temp up to about 78 and made sure the tank wasnt around any drafts. Be sure the air temp is also as warm or warmer than the water temp. I placed a piece of plexi glass over the tank to hold heat in. Worked for me... He was fine within a few days.

Good Luck,
Chris
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Currently in the US Navy so I have sold off my collection. But over the years I have had dozens of turtles, fish, geckos, and other lizards. Cant wait to get back in the hobby once im out though!

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