How long have you had the tortoise? If it is over a week you are probably out of luck.

If you've had the tortoise less than a week the odds are you did nothing to make the tortoise sick.

If the tortoise is over 4 inches and not pyramided it is probably not CB.

Explain (calmly) to the Petsmart manager that you paid for a healthy animal and that is what you should have gotten. Look to see if that Petsmart has a guarentee posted anywhere. The one I shop at here in GA has a health guarentee posted. They also do not mix species (outside of fish). Most of the Petsmarts I've been to seem to take pride in their stores and are open to suggestion. While they might not be as experienced as the devout keeper, they do seem to try.

If you can't work it out with the manager, get the manager's name and the location of that Petsmart. Then drop a note to the corporate office mentioning the situation and the fact that this kind of thing does not do well for business.

I have an idea that somebody will listen and help if you are rational.

Good luck.
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Ed @ Tortoise Keepers
Trying to keep the fun in Chelonian care

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