I am a manager at a retail pet store. We understand that we are dealing with animals and it is hard to predict the future and health of an animal. First thing is you dont blame the customer or blow it off. Situations do arise but we dont decieve our customer by saying something is c.b. when it isint. I try to work with my customers, as I am a reptile owner too. A lot of the time I will let the customer Keep the animal and give them a store credit to help with thier vet bils. This pleases a lot of customers. We dont beat around the bush or place blame, it is better to educate and help your customers. We do this with all the animals we sell.I also hear you sold me a sick animal, but we do go over health of the animals with our customers and tell them what to look for and what to do, and we allways say take it to a vet when in doubt and if your vet finds ANYTHING wrong with the aniaml return it, no questions asked. Pet stores have a bad rap and it is tough to try to lift yourself above the beliefs that people have about stores.

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