Agreed with the above - keep providing proper diet and environment and shedding will take care of itself in the future.

For now, though, do NOT pull the old scales. As you saw, it can damage the layers underneath. It's best not to bathe them, as retained moisture under loose layers can lead to infections. A humid hide is a good idea during a shed, but don't let her be in constant contact with a moist substrate. The most direct way to help with stuck shed is food-grade mineral oil gently rubbed into the old skin. I've not used it on tail shed, though, so you might proceed with caution and a Q-tip!
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Torey
Eugene, Oregon, USA
1.1.3 Saharan Uros (Joe, Arthur, Hitch, Lefty, and Skywalker)
3.0 Mali Uros (Spike, Turtle, and Tank)
1.1 Ornate Uros (Scuttlebutt and Shazzbot)
1.3 Collared Lizards (Ripcord, Thiamine, Riboflavin, and Niacin)
2.0 Green Anoles (Bowser and Sprocket)
1.1 Chubby Housecats (Roscolux and Jenny)

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