I have to admit I need to take some of the blame and fedex the majority of the blame. I had to take my daughter to the sitter and stopped at the corner store before the snakes arrived. Apparently in the short time I was gone fedex tried to deliver. I had left a sign on the door asking for them to leave the package at the door and that i would be back shortly and signed it just in case i missed them while i was gone. The shipper had set it up to require a signature so they did not leave it. The fedex tag they put on the door apparently fell off the door and ended up behind a potted plant so I did not know they tried to deliver. After 10:30 I couldn't wait anymore so I went to work but had my neighbor watch out for them. After a few hours she went and checked my doorstep just in case they got in without her seeing and she found the doortag. She called me and I ran home as soon as i could. I got on the phone with fedex at 2pm to find out where the driver was and if he could redeliver or I could meet him on his route. I stressed they were live reptiles and I really needed to get them. I was told they would call me back if there were any problems with a redeliver. 5pm and nothing so I called them back. The driver was not responding so at 6pm i had to go pick them up at the station. I was told twice i would get a callback on the drivers status and never did. I feel i'm partly to blame for missing the delivery, and fedex is to blame for poor customer service. they sat on the truck 4hrs longer because the driver wouldn't respond to their messages. If they weren't packed with a heat pack they may have survived our 84 degree day but if i recieved them at 10:30 it wouldn't have been that hot. What a mess. They were packed well other than the heatpack. I don't want to throw the dealers name out there because they are trying to help rectify the situation. The snakes were very nice looking animals and clean. I will post some pics later.

Chris

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