In my own research I did notice more recent complaints...but also compliments too so not sure what is going on. If hte company is in the middle of a bankruptcy or change of ownership things could be in a huge mess on their end too...though still no excuse to take money but fail to deliver goods.

In your situation, its obviously they are not going to complete the order you had a year ago and I expect you found other sources for insects since then...probably best to keep sending the odd email/fax but use another supplier for your current needs. If eventually the company does respond, hopefully they send you what you order.

I am lucky that I have a insect/rodent supplier who lives about 10 minutes from me and delivers to my door. His prices are good, as good as other suppliers I have used in the past or very close...but the fact he has free shipping, makes up the difference. (free shipping to areas close to his home of course). Insects and rodents are all good quality too and he also sells live rodents, which is very beneficial for stubborn feeders and when I need to refresh my small breeding group (though thinking of just getting rid of my rat colony...getting tired of caring for the rats, cleaning etc.)

Hopefully you do find a better supplier in your area.

I would suggest taking the owner of that company to small claims court...but really not worth the trouble for $40.
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PHLdyPayne

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