I've had three bad experiences with UPS here in NYC the past 2 yrs. First two were too lazy to wait for elevator man in the am and left, they did list the pkg. as "delivered" on the UPS website though. Managed to catch UPS guy on these 2 occasions after 6pm., leaving my bldg. with pkg in hand. Elevator guy issues again . Managed to get to truck before he left and obtain pkgs. Never signed for either, just gave him some choice words. Third time pkg. never made it to plane transfer on time or? Cancelled order and pkg. made it back to sender with animals intact. Complaining to mgm't was a complete waste of time. Been using Fedex over 10 years and only had one shipment miss plane transfer to west coast. Pkg.made it on next flight intact. Complained to fed ex and they gave me credit immediately plus a freebie for next time.
Maybe UPS works outside NYC for most people, but not here.

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