That is a common problem in the spring after the long (eyes closed) brumation. Usually getting them outdoors in the sunshine and active is enough to clear the swollen eye quickly. You might try soaking the turtle in 2-3 inches of warmer water then take a que-tip and gently wipe away any puss or semi solid "gunk", that has helped speed up recover for me. If it is really bad and the turtle stops eating or is inactive it could become fatal if not taken to a vet for thoughout care and treatment, if and when to take to vet is ultimately your judgement call but since they are not your animals I would lean on the the side of error or caution and be more inclined to take to vet. I personally would rather come home to an unexpected vet bill than an unexpected death.
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Jeff Benfer
gartersnakemorph.com

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