Hi, the best type of substrate is a soil/playsand mix (it`s trial and error, but start with 80% soil to 20% sand), then tamp it down really firmly, more or less level throughout, not sloping. It should be moist not wet so it will hold a burrow, and a depth of approx 18 to 24inches is o.k. If you have a female, the substrate will need to be heated to the low to mid 80`s F.
Can you give a few details of the current setup and conditions; size and type, temps, humidity range, and what type of thermometer/hygrometer you use to check those, and a few photos might help, too. Thanks!

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