See your vet and insist that she does a culture. Without a culture she can't be sure the ointment is right for the particular infection. It might be too mild. In some cases, oral antibiotics have to be given as well.

The root cause might also be blocked tear ducts. One of my cats has that and he has been having runny eyes his entire life. Sometimes it gets worse and the eye becomes red, and he needs antibiotic eye drops. Most of the time though we keep it under control (and don't need the antibiotics) by cleaning the eye frequently with a mild boric acid solution.

Blocked tear ducts can be surgically opened. I haven't had that done for him because here in India the vets don't have experience with that and I don't want to take that risk. But if this is the cause for your cat's recurrent infections you could opt for the surgery.

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