NO names are used in this post, just a continuing sour experience that’s giving me more heart ache than ever expected.



Customer Service is a big deal in my book but I continue to have a issue with a breeder who is well known and it seems as if the situation is making no progress.

Situation: Waiting for the weather back east to warm up before the seller can ship to AZ. I have no issues waiting for the temps but my previous suggestions of keeping in touch with the buyer, posting your local temps, and having a customer service rep or someone who’s willing to answer my questions were all ignored.
My new problem is I asked if I can get info on my purchase. I asked if they set aside my order or just waited to select what I bought before shipping. Thank goodness they set my order aside (JAN 1st)! But I asked for pictures, genetic info, and weights to see progress and ensure I get what is "waiting for me". The seller responded that all genetics would be provided once the animal is shipped. Based off their reply they might be confused so I tried to explain the request again to clarify my intentions but never got a response.

What would you do?

Thanks
Nate
-----
1.2 Normal Bps (Ka, Khayli, Monster)
1.1 100% Het Albino (Mr Stash, Bahari)
.1 Lemon Pastel (Penenlope)
.1 Red Blood Python (Qermez)

[ Show Entire Thread ]