First of all check your husbandry - is the cage the appropriate temperature with a nice temp gradient - is the humidity good - is there plenty of fresh water and an appropriate hide or two? Have you had this snake long enough that it should have settled into the new environment? Is it in a high traffic area? How is it feeding? etc. etc.

Next if you need to remove the snake for cleaning, feeding whatever - a balls bite is generally not very painful so don't be afraid of getting struck - (if you've been scratched by a cat that's 10X worse than what you'll get from a ball). A good way to get out an aggressive snake is to cover it up with a towel over it's head and lift it out. While you have it out check for mites, ticks, or injuries. You can carefully hold it's head to keep from being bit while you check it over.

If your otherwise docile snake is all of a sudden acting out - there could be a thousand reasons why - you'll have to figure out what it is and resolve the issue.
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Tosha

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