Posted by:
EricIvins
at Fri Nov 24 10:52:52 2006 [ Email Message ] [ Show All Posts by EricIvins ]
Here is the E-mail that Jeff Washburn sent me when I had my Helix's show the same error.
There are 8 different error codes, most will reset after you see them, two will require a little more to reset them. E-2 and E-3. E-2 is telling you that an electrical anomaly has occurred and caused the unit to think it needs to have the Day temperature reset. To reset the E-2 error: press the button and hold until the display rolls around past the 110/65 degree mark and anywhere you let up will be the new Day temperature, it will flash the new setting twice and then display current temperature.
The E-3 error is saying an electrical anomaly has occurred and the night drop temperature needs to be reset. reset the night the same as the Day reset, just put the DBS-1000 into night mode , then press and hold the button until the display scrolls past the 110/65 degree point and let up when it reaches the new night drop set point.
If you don't have a night drop trigger device available for long enough to reset the E-3 error, we can send a temporary device called a shunt to put the unit into night mode while you perform the reset operation.
Some things to know,
One I-3 will not effect day temperature setting or regulation, at all, ever.
Two, when a memory is corrupted the DBS-1000 will default the temperature setting to 85 degrees (a safe temp), and turn on an error light until the appropriate temperature setting is re-established.
Three, the DBS-1000 has a double surge protected power supply and should not be plugged into a surge protection strip or computer safe strip. Use plain plug strips or wall sockets, adapters, etc...
Hope this helps, Jeff Washburn, Helix Controls, Inc.
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RE: Helix reading E3.......PLEASE HELP - EricIvins, Fri Nov 24 10:52:52 2006