jp is the only one even close. you have nothing to gain except bad blood by treating customers that way. despite the best intentions, peoples money situations change every day. the hardest thing to gain is a loyal repeat buyer. i understand that you may no longer have that deposit money sitting around, and refunding it out of pocket would create some hardship, that's where jp is right on the money. if you and the buyer can't agree on a reasonable timetable, just sell the snake to somebody else and refund the money at that point. i'm not taking the side of the buyer at all, he is the one who has failed to meet his obligations. but as a business person, in this or any business, one disgruntled loudmouth can be a very expensive problem to create. think of the big picture, and try to wrap it up as quickly and fairly as possible. good luck, kurt d.

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