I agree with Ember and Nick. Refund, New one, or credit. Keep the customer happy. But second, you need to find out what went wrong. Was it a packing issue, a transport issue, or a snake issue?

Packing and transport are self evident. Were there heat packs and it went through 90 degree weather or the opposite. Was the package dropped miss handled?

But the fun one is the snake. I'm not pointing a finger or placing blame, just covering bases to avoid this in the future. How old was the snake, general health and feeding. If it is possible the snake was already sick and the stress of shipping addied to it, you need to check your other snakes.

Hopefully it was just a freak occurance and all will be made right.

Above all, I'm truly sorry to hear of the loss and hope things work out for the best.
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That which does not kill me postpones the inevitable.

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