I agree with Ember and Nick. Refund, New one, or credit. Keep the customer happy. But second, you need to find out what went wrong. Was it a packing issue, a transport issue, or a snake issue?



Packing and transport are self evident. Were there heat packs and it went through 90 degree weather or the opposite. Was the package dropped miss handled?



But the fun one is the snake. I'm not pointing a finger or placing blame, just covering bases to avoid this in the future. How old was the snake, general health and feeding. If it is possible the snake was already sick and the stress of shipping addied to it, you need to check your other snakes.



Hopefully it was just a freak occurance and all will be made right.



Above all, I'm truly sorry to hear of the loss and hope things work out for the best.
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That which does not kill me postpones the inevitable.

[ Hide Replies ]

• PLEASE HELP!!!!! - evercraig190, Tue Feb 20 13:12:06 2007
• RE: PLEASE HELP!!!!! - EmberBall, Tue Feb 20 14:07:14 2007
• RE: PLEASE HELP!!!!! - jfrreptile, Tue Feb 20 14:22:05 2007
• RE: PLEASE HELP!!!!! - EmberBall, Tue Feb 20 14:33:21 2007
• RE: PLEASE HELP!!!!! - evercraig190, Tue Feb 20 16:14:17 2007
• RE: PLEASE HELP!!!!! - rwoodyer, Tue Feb 20 16:16:49 2007
• Well there goes your career as the - XtremeXteriors, Tue Feb 20 18:00:23 2007
• RE: PLEASE HELP!!!!! - jdillow, Tue Feb 20 20:43:16 2007
• RE: HE DIED - evercraig190, Wed Feb 21 08:46:21 2007
• RE: HE DIED - nboles1215, Wed Feb 21 08:56:56 2007
• RE: HE DIED - jdillow, Wed Feb 21 09:33:16 2007
• HERE IS MY OPINION - evercraig190, Wed Feb 21 12:44:40 2007
• And my opinion as to what might have... - JP, Wed Feb 21 13:48:24 2007
• RE: HERE IS MY OPINION - EmberBall, Wed Feb 21 18:10:19 2007
• This almost happened to me as a buyer - bruce_y, Thu Feb 22 02:02:32 2007