Even if you did everything right, and the snake died because of a shipping error, and is totally the fault of the shipping company, it makes no difference in how you need to take care of it with your customer. A full refund, or replacement snake. Hopefully you insured the snake, and will get reimbursed by the shipping company. If you did not insure the snake, that is your fault, and will be your loss.



I sent two normal males and two normal females via FedEx. FedEx helped me right "live animal," "harmless reptile," etc., on the box, so they knew what I was shipping. I wrote Ball Pythons on the box and on the shipping form. It was the first shipment I did not insure, because it was just normals. Well, FedEx got the snake to a hub I think in Iniana, but it never got the snakes on the connecting flight. So they sat overnight in a warehouse. The guy I was shipping to and myself made dozens of phone calls, basically getting nowhere. I used an insulated box, and a 35 hour heat pack. It looks like the heat pack was weak at the time they finally arrived, and only the females, which were closer to the heat pack, survived. It was FedEx that did not get them there in time, but FedEx basically refunded my shipping cost and that was it. I did not charge the guy anything, for his time and the hassle. Bottom line, it is your responsibility to get the snake to the buyer, if something happens, you refund their money, and then try to get money from the shipping company. If your snake did not make it because they were cold, but they arrived ontime, that is on you.



Dave

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