Posted by:
bruce_y
at Thu Feb 22 02:02:32 2007 [ Email Message ] [ Show All Posts by bruce_y ]
I purchased a ball once and the shipping company threw it over my neighbor's fence during the middle of winter. Luckily I live in California, but still, the temps probably dropped in the low 50s at night. Tracking indicated that the package had been delivered and with a signature, and the shipping company said that they wouldn't do anything for either me or the seller. My neighbor found the package two days later and dropped it on my doorstep. The snake was alive but moving very sluggishly (as you could imagine). The seller (Ben Siegel Reptiles) told me to monitor the snake's progress over the next few weeks and offered a full refund if it died.
This was superb customer service and compels me to pay a premium for snakes purchased from Ben. I'm sure stories like these get around, so I'm sure Ben benefits from this approach in the long run.
Just my two cents. Good luck to you.
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This almost happened to me as a buyer - bruce_y, Thu Feb 22 02:02:32 2007