Bigger problem..
You need to give a detailed description (no covering anything you know is wrong) of your animal, its caging, environment, temps, substrate, etc. Pictures are very helpful, lots of them from the animal and its cage.
Next you need to see a vet to fix the mouth rot which is a severe secondary infection on an animal with no way to defend itself from normal simple bacteria around it from being kept in horrible conditions.
The animals environemt will need a complete change most probably.

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