I need more info
#1 do you know if they bred before or is this their first year?
#2 did you keep the one egg, do you have a picture of it
#3 how often are you peeking in on the snake? You may be stressing it out which won't help any
#4 was the snake in good condition when you received it or was it possibly dehydrated? Is there water in the snakes cage now?

If this is her first year producing, that egg may be early and may be infertile which is fairly common for a first year breeder. She may indeed pass a nice normal clutch soon but again, peeking in on her over n over is not a good thing to do.
How many days after she shed did she lay the egg????
Tom Stevens
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TomsSnakes.com

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