this is why I won't ship
people can be smart,,,people can be stupid

when we sell a $20 ball and it doesn't eat noone cares.....once it starts getting higher...like even $100 for some....it changes their mood

balls can be balls.......move them 6 inches to a new cage and they stop eating....change the substrate,humidity,size of cage,hide or no hide or size of hide or amount of light or temp or ......the smell of the prey item......they act stupid...

I'd have at least fed it gerbils by now

I don't do vets.....at all...

....I really can't tell you what to do about the new owner......
good luck........it just sucks dealing with people.......

..tell them ,use hide, cypress, wet it, try smaller food
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