In my view the shipper has the responsibility to deliver the animal(s) alive. If this does not happen, then the customer should get a full refund. It doesn't matter if it's the carrier's fault. When a customer buys from you they are expecting their animal(s) to be delivered alive and if they don't get that, they should get their money back (including shipping costs).

I think that when a customer buys from a breeder they are looking for that breeder to not only provide a quality animal, but to also provide quality shipping. I realize that this is out of the realm of what the breeder can control (I've heard many, many tales of shipping mishaps), but that's what the customer is paying for - an animal and proper transportation of that animal from a carrier. The customer is trusting the breeder to make the right choice in selecting a carrier.

Tim

Third Eye

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