make it very clear on what is or is not guaranteed. The shipper is supposed to be the professional who should understand the various problems involved in shipping. The customer may, or may not, know much about the process.

If the shipper has some limitations on their live arrival guarantee (such as residential delivery, high or low temps, packages being signed for, time limits to pick up package, etc), then they need to make it very clear to the customer. That will allow the customer to either alter their shipping day, address, etc, to make it safer, or to accept some risk in a particular situation, or to cancel the order if the terms are not acceptable. If the shipper does not specify limitations, then the shipper should take responsibility for any problems. Just my own opinion of course - I am certainly not a lawyer, lol!

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