in their reptile contracts that they guarantee NOTHING to us. If we want to use their service, they will not cover any mistakes, even if they should run over the package with a truck.

The airlines will let you insure live shipments, although I have heard that it is almost (but not quite) impossible to collect on it. You have to prove that the airline was at fault - not as easy as you might think. So don't plan on making a recovery from the carrier.

Although I agree the shipper should be responsible unless the buyer violates the guarantee (by not signing for it or not being home, or whatever the terms are), it is not always as simple as having unlimited numbers of similar animals to send replacements. And of course, the animals do have a cost, whether the shipper bought them from someone else, or whether he / she paid for the time and cost of production themselves.

But I understand what you mean, and I do more-or-less agree with you.

[ Show Entire Thread ]