Even if the snake had a problem like that, it isn't going to die in a three hour time frame. This guy is just trying whatever he can do to try and put you at fault. A sick snake deteriorates gradually over weeks or even months, not in three hours. I am sure that snake was in perfect health. This guy isn't man enough to admit he made a mistake. I would not give him anything. The best I would do is offer a discount on another animal. My policy is, all sales in person are final. If it were shipped, then you never know what kind of conditions the snake encounters during shipping. This guy killed it, plain and simple.

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