Robyn,

I will not get into a on going dispute over this. I did place a call to SYR and did leave a message on Chads voicemail extending a olive branch in the hopes we could both (SYR and RE) work together with UPS to solve these problems. If you did not want to work together a simple no would have been sufficient. I am glad to hear, according to you, that SYR did not receive a cease and desist letter from UPS and all of your accounts are still active. You say that you are doing "Technical Improvements" and you are working on your site, and are only having issues with the "Communication with the UPS Tools and your website" Then let me ask you....is there any reason you could not help out all of our (SYR and RE's) customers? We (RE) can not generate labels currently thru UPS and this has left many of our customers stranded with only having the option of using Delta or holding shipments until they become FedEx certified (everyone knows how long that can take). We have had a few "technical" issues in the beginning of RE within our own site, however we were still able to provide our members with labels directly from our UPS account and bypass our site without issue. If you truly can still generate labels with UPS then I assume you can also do this for your customers as well as some of ours??
I will post your comments and this reply in some of the other forums.

Brendan

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