I hear what you are saying Susan, but if you check your FedEx certification contract, the on-time arrival guarantee is specifically excepted from the live reptile shipping certification. If you can get a refund from them, great, but once they hear about it, not so great : )

It is a similar issue to the residential delivery. They may deliver your live reptile to a residential address, but it is specified in the FedEx certification that live reptile shipments are only to be shipped to addresses zoned as businesses. We (SYR) are the only current live reptile shipping account with a residential exception, and we worked hard to get it.

UPS and FedEx have both been very particular and at times quite demanding on the live reptile shipping side of things. I do want to see folks follow the "letter of the law" on these touchy issues, but I also realize there is lax enforcement at times : )
-----
robyn@proexotics.com

ShipYourReptiles.com
Pro Exotics Reptiles

[ Hide Replies ]

• Fedex certification question - kingofspades, Fri Mar 11 18:40:17 2011
• RE: Fedex certification question - kingofspades, Fri Mar 11 18:41:23 2011
• RE: Fedex certification question - PHLdyPayne, Fri Mar 11 18:41:30 2011
• RE: Fedex certification question - kingofspades, Fri Mar 11 20:33:07 2011
• RE: Fedex certification question - toshamc, Fri Mar 11 19:57:02 2011
• use SYR- you don't have to get certified - robyn@ProExotics, Fri Mar 11 23:54:58 2011
• RE: use SYR- you don't have to get certified - kingofspades, Sat Mar 12 03:55:48 2011
• RE: use SYR- you don't have to get certified - AGoldReptiles, Sat Mar 12 09:26:20 2011
• been shipping with FedEx for a month now - robyn@ProExotics, Sat Mar 12 20:55:04 2011
• RE: been shipping with FedEx for a month now - kingofspades, Sun Mar 13 09:30:39 2011
• What if........ - JTrott, Sat Mar 12 08:20:09 2011
• RE: What if........ - robyn@ProExotics, Sat Mar 12 20:52:00 2011
• Hey Robyn - wcstegmd, Sun Mar 13 18:24:49 2011
• on-time guarantees - robyn@ProExotics, Sun Mar 13 21:42:10 2011
• RE: on-time guarantees - ssnakes, Tue Mar 15 19:51:10 2011
• RE: on-time guarantees - robyn@ProExotics, Wed Mar 16 00:56:06 2011
• RE: on-time guarantees - ssnakes, Wed Mar 16 16:28:17 2011
• RE: on-time guarantees - robyn@ProExotics, Wed Mar 16 22:04:57 2011
• LACEY Act - Matt J, Wed Mar 16 22:07:18 2011
• RE: LACEY Act - ssnakes, Fri Mar 18 09:02:05 2011
• RE: LACEY Act - toshamc, Sat Mar 19 17:13:48 2011
• RE: Hey Robyn - Seeves1982, Mon Mar 14 07:39:03 2011
• RE: Hey Robyn - robyn@ProExotics, Wed Mar 16 00:57:45 2011
• I used SYR this past monday... - Randall_Turner, Sun Mar 13 19:00:56 2011
• RE: Fedex certification question - jason, Sun Mar 13 19:07:12 2011