In addition to the set up combo pack to attract your management to provide correct care, you can appeal on grounds of the health of the animal. I know management/corporate at some of the chain pet stores and they have a strict planogram that they have to follow. I don't know who draws up the planos(probably a marketting team) but many times I see animals in an incorrect set ups or overcrowded simply because the plano dictates the set up and not the actual needs of the animal. BUT...as I just spoke with a friend(who is the GM of one of the major chains)she said that if I(as a customer)see animals in stress, I could call the District manager and make a complaint. They will send out reps to investigate and if the actual store is over their limit of animals, for instance, they'll face a consequence and correction follows. So in your case, a complaint could be made on the current health condition of the animal and they would have to respond even though it may mess up their plano. I'll talk with my friend and see if she can give me more suggestions. Good Luck-Maggie

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