As a shipper (not pythons and boas, but live snakes), I feel I am supposed to be the "expert" (as much as anyone can be in that difficult field) and it is my job not only to pack properly and check temps at all stops, but to inform the customer (who should not be expected to be an expert on shipping) of any reason that the shipment should be delayed (usually weather). Any screw up by myself or even the carrier is my problem to resolve - the customer did not buy a dead animal. The only things I hold the customer responsible for is if they supply the wrong address or are not there to sign for the package when they said they would be.



If any shipper isn't willing to take on these responsibilities, they should be very upfront in warning the potential customer so that customer can take his business elsewhere. If the shipper did warn you that he would not guarantee live arrival, you should have been very suspicious as to why.



I hope you paid the shipping by credit card so you can reverse the charges. Be sure to take this to the BOI so others won't get the same treatment.



Good luck!

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