I may not be of much help here since mine are wc animals. I have had them for a few years though and they are doing well.
I think you are just keeping the snake on too dry of a substrate.
For mine I use cypress mulch and I still have a hide box that has moist sphagnum moss in it. They use both to hide completely.
I also have a bit larger water bowl in their rubbermaids than I would normally use for similar sized snakes.
Unlike many others, I do not keep them at low temps. They are doing well in my snake room as all my others. Ambient temps are often in the higher 80's during the day. Humidity is always high here in FL. I do occasionally run a.c. for those dog days.
With your c.b. you might ask the guy you got it from what he does specifically.
Good luck and post some pictures.
:Mark

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