The only beef I have with them is they do not always get the package overnight. Alot of times it ends up taking 2 days.

It is upto the seller to pack to the best of his ability to ensure the animals are safe in transit. This means using the right type of box with the right type of packing materials. It should be packed to withstand being turned upside down, and even tossed about. They should pack it so if it is late a day or two etc. it will be ok. Sometimes things happen but they should always go into it with 100% thinking of the animals safety.

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