Get them on the right page, they dont know their own policies, also they dont want to look it up because it takes too much effort to do so.
Most say no snakes, from what I am told Fed Ex with a contact set up to ship live reptiles which requires demonstrating an approved shipping box to them as well insulation etc before the issue the contract takes any reptile other than snakes.
Another shipper that says they do not ship live animals will also tell you that they will with a contract for such a reason, but dont mark the box as such because it just causes conflict with the company and their rules, another that needs to clarify their own rules to employees.
UPS has always been a good one to recieve animals from, they are always on time here, they can be a bit more expensive sometimes.

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