I am with you on this, and I hate the term customer service...so we'll say I am always here for people after the sale and many customers become friends. I spend a lot of time making sure newbies know how to care for their new pets, and go out of my way to be helpful. Understand the majority of snakes I have produced to date are priced between 15 and 50 bucks. I have some much pricier projects coming up but up til now I am just working with cheaper stuff like Mexican Black Kings, Corns, Southern Pines etc.. I never make it to my local herp club meetings but we have a message board and I make it clear I am always here to offer help with everything from husbandry info to fecal exams and force feeding. I was just let down by this whole Honduran thing, as it seemed like such a drastic change from one year to the next, it is discouraging...but I will continue to work with them as I really enjoy keeping them. Tom Stevens

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