He never answered mail, but you can ALWAYS get him on the phone. Ive called him a few times, and if he didnt answer then he always called me about half an hour later, without me leaving a emssage, caller id i guess. He told me today though that the turtles havent hatched yet, and this has been 2 weeks since i ordered, so i cancelled my order. I then emailed turtle town, and they told me they will be getting common musk hatchlings in late this week, or early next week. So im gonna wait till they get theirs in and order one from them. Im so upset though, ive had my turtles tank set up for about 3 weeks now, filter running, lights on, plecos sucking up non existant algae... im getting so impatient. But it just gives me more time to improve the aquarium, ive been adding more rocks and plants every day.