From what I experienced and then read about posted in one of last weeks threads was not a question of Roberts quality of animals,knowledge, nice personality etc. It just seemed to suggest that at times, people who have sent him "cash", get a little "nervous" when he becomes incommunicado or takes many days to send them the breeders statement. It can give them the wrong impression of the situation and may lead them to react with a knee jerk reaction to the fear of a financial loss. Someone new that decides they would like to purchase an indigo snake, may have no idea who they are dealing with in the herp community.
I was in Real Estate Sales years ago and I did learn one thing, to be a great salesperson, one must give great customer support. Whenever I sell anything, I attempt to be as accommodating to the customers needs as possible and work with them to get what they want in the least stressful way possible.
After completing a deal that I am very happy with,I understand the process of obtaining an indigo a little better! I for one would not hesitate to do business with Robert in the future, he is very observant as stated in working with the species he has chosen to specialize in reproducing.
wlamore