Sounds like you had some of the same experience that I did with Boaphile. I like their 4 footers and did buy one even after experiencing poor communications. I waited weeks just like every other buyer and like most of them, I was impressed with the product. I needed new racks, called and emailed around, and had some of the same experience, poor communications. I had very specific needs and requirements and did not want to invest a good chunk of change and end up with racks that did not meet all of my needs. I had already built a few racks and didn't want to do that again. I liked them but wooden racks are heavy and not easy to move. I never had a single problem communicating with Animal Plastics. They have great customer service, always get back to you, have racks and cages that assemble quick and easy and disassemble quick and easy which means I can move them around easy. Check in the classifieds and you will see used cages and racks for pickup only. Portability is an important feature. Plastic has gone up in price because of the oil prices going up. I know AP has had to make some adjustments to their pricing because of this. I'm very happy with their products as are others in this forum. I always recommend them. I have 4 and will probably add a 5th one this year.
