>...I contacted one of the sellers who wants me to send money to his paypal account but will not give me his or her contact information. Is this normal? Do people take this risk?
Unwilling to disclose his/her contact info is suspicious to me. Folks I've purchased from are happy to continue further contact if care questions arise.
>Is it wrong for me to ask for contact information and whether there is a live delivery guarantee?
This time of year, any guarantee for live delivery is problematic. First, the carriers (DHL, FedEx, UPS) do NOT guarantee live delivery any time of the year. Reputable, experienced sellers/shippers should pack the animal appropriately for the season and, with confidence, provide an assertion of live delivery. However, during winter and in the heat of summer, special care must be taken. Anyone who offers to ship or requests shipping regardless of weather conditions is a fool or worse. Temperatures should be well above freezing (no lower than 40*F; higher for some species) at both ends of the journey AND at the *hub* of the carrier!
The seller you describe does not sound "reputable or experienced."
>This is for my 13 year old boy who got a turle tank from his grandparents for Christmas.
Reeves are great little turtles filled with personality---good choice! Although it's very difficult for your son, waiting for better weather and a better seller may be worthwhile!
Just my opinion! HTH,
Pat