What is your humidity level? It needs to be rather high. The temps should be between 83 and 84 degrees. Sounds like it is too dry for them
Better yet, just let us know how exactly you have them set up in the incubator.... are they in tubs inside the incubator, are they just laying in the bottom, etc.
>>can anyone help with this - we have 16 eggs just laid 3 days ago - this is our first clutch and thought we had done everything right - placed the eggs in an incubator - temp is at 82 degrees and this morning about half the eggs have collasped or almost look dried out - thanks for your help
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Lisa 
www.beginnersbasics.com
