Liddy is great! I spent an hour of Ed's time via phone before getting my little ones. I email Liddy and she always gets back to me and I know that this is not only their business but their life (two kids and who knows how many cham's!). I am sure she would berate me if she were to read this and say "call us anytime."
You did make an excellent choice by getting your cham(s) thru them. My first draw to them was their website! I had been looking for awhile and so many of the sites had orange backgrounds, green text, flashing stuff and exclamation points all over the place! When I found their's it was calming and lovely. I emailed with some ?? and also told her how terrific the site is...the rest is history.
When do you get your nosy be?
lele