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Boaphile Customer Service Horror Story

maizeysdad Aug 13, 2007 03:13 PM

OK, everybody knows that the Boaphile's customer service is horrible. He's unresponsive, doesn't tell you when to expect your cages to arrive, etc., etc.

Well, here's what happened to me! I sent that guy a check for two 421D's with double heat. That's right, a check, by old fashioned snail-mail. I dropped it in the mailbox on July 23rd. Then I sat back to wait and see how many months it would take for my cages to escape the gravitational pull of the Boaphile's Black Hole.

Well today, August 13th, exactly 3 weeks from the day I dropped the check in the mail box, the Fed Ex man arrived with my two sleek, perfectly executed Boaphile 421D's. That dirty rotten Boaphile; he told me to expect my cages in 3-5 weeks. Oh, wait. He delivered my cages 3 weeks to the day from when I sent out the check. Hmmm. Maybe the customer service is pretty good, if you call on the phone (like he asks) and pay by check (like he asked me to do).

It's a strange business model he's using. You give Jeff money, and he delivers a great product just as he says he will. What a concept.

Thank you Jeff! My new cages are awesome. All set up with Boas in them already.

Replies (6)

bahreptiles Aug 13, 2007 03:50 PM

You had me going for a second.....lol. Congrats on the new cages.
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Voices in the darkness... scream away my mental health. Can I.. ask a question.. to help save me from myself? Enemies fill up the pages, are they me?... Monday till Sunday in stages, set me free!!! " Diary of a Madman " Ozzy Osbournewww.freewebs.com/bahreptiles

Explicit_reptiles Aug 13, 2007 04:58 PM

Me as well, I was starting to get a little scared for a sec. I plan to add some Boaphiles in the next couple a months.
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Chris Farmer
Explicit Reptiles

maizeysdad Aug 13, 2007 07:21 PM

Sorry for scaring folks, but you know how Jeff writes those epic posts, riddled with humor and misdirection? Think of this as an homage.

ghidrah Aug 13, 2007 06:36 PM

I have placed two orders with him and both have been recieved before the stated lead times. Even so, I would rather wait a little longer knowing that I'm getting a great product as opposed to getting it three or four days after I order it. If demand is as high as it is for his products, then you know he must be doing something right with them. I would be more concerned about the company that has nothing better to do than sit by their computer and wait for an order to come in.
Josh

BigJim55 Aug 14, 2007 02:16 AM

I am very happy with my cages and I plann on buying more soon! I am surprised Jeff can get his cages delivered as fast as he can seeing he usually is a staff of one! Big Jim

treeboa Aug 14, 2007 04:52 AM

I've ordered cages from Jeff three different times through his website using Paypal and always got exactly what I ordered and when he said they would arrive. I'm ordering a 20 box hatchling rack from him in the next month or two and I'm expecting the same great service.
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The Voices have won!

jeff pfeifer

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