get real. everyone else is playing nice here, let me step out a bit. let's get this straight, you email me about a snake, and now if i don't jump to your command indefinitely with pictures and emails I'M a jerk? YOU can't be bothered to pick up the phone, and I'M a jerk? mike bell hits it right on the head, you have some responsibilities as a customer as well. getting any transaction done requires goodwill and effort on both sides of the ball, and most people have phones in their pocket nowadays, making communication fast. someone wants to get on the phone and give you the service you desire, and you're insulted? some of us can't type faster than we can think, and aren't in front of our computer all day, doesn't mean we aren't on the ball. if you're serious about something you want, get serious, and do what it takes to get the job done. everyone, best of luck this season. and merry christmas to all, kurt d.