Reptile & Amphibian Forums

advertise one snake, say they got it, paypal them the money for it and they send you the wrong snake to the wrong address. I had to make a personal trip to the UPS hub center only to find out the lady on the phone lied about me being able to pick it up at 2:30 after a 10:11 missed delivery to the wrong address. After speaking with someone at the hub they informed me I couldn't get the package until the driver returned between 7:30-8:30 p.m. So I said if he driving around for 5 more hours he can drive his a-- to my house. After a couple of minutes of debate I got the package a couple hours later only to find out it is the wrong snake. I have all the e-mails between them. Only to find out they will refund the money less the shipping. Since this is not my fault how can I go about getting all of it back???
Bob

Don't know how you are going to resolve the issue. But with a seller making that many mistakes on one transaction, I'd put them in your "never buy from" list.
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http://www.GilbertBoas.com/
http://www.BoaList.com/

Not an individual but a really really big pet store, any thoughts Chris or I'm screwed cuz of their ignorance or is their somewhere on ks I can complain?

The link to information on Kingsnake is below. But if you paid by Paypal, definitely pursue that. I recently filed a complaint and it was quick and easy and they ruled in my favor 100%.
Complaints on Kingsnake

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Ginger Sanders
Staff Director
Email PHGinger

Wow, that is outrageous. I guess you have to decide whether you want to spend the time on this to get back the shipping costs, but if so, here are a couple ideas:

1) Tell them you are going to put in a complaint with Paypal
2) Tell them you are going to call their local "Troubleshooter" type news person.
3) Tell them you are going to file a complaint with the state attorney general
4) .... complaint with the Better Business Bureau
5) All of the above

If they sent you the wrong snake, they have no right to charge you for shipping, unless they are going to send you the right snake with no shipping charges.

Keep us posted, I'd like to hear how this turns out. Was the snake you received a different species? Same species different color? Did the ad say the snake you'd get would be the same on pictured?

Thanks,
Ed

>>advertise one snake, say they got it, paypal them the money for it and they send you the wrong snake to the wrong address. I had to make a personal trip to the UPS hub center only to find out the lady on the phone lied about me being able to pick it up at 2:30 after a 10:11 missed delivery to the wrong address. After speaking with someone at the hub they informed me I couldn't get the package until the driver returned between 7:30-8:30 p.m. So I said if he driving around for 5 more hours he can drive his a-- to my house. After a couple of minutes of debate I got the package a couple hours later only to find out it is the wrong snake. I have all the e-mails between them. Only to find out they will refund the money less the shipping. Since this is not my fault how can I go about getting all of it back???
>>Bob

That realy sucks, and NO it's not right. If you did not get the specific animal in the picture you were buying then you shouold be able to return it and get a full refund.

I agree with the above posts, IMO, give them a chance to make it right, let them know you will dispute the paypal transaction and open a BOI report. If they do not make it right, follow through!!!!
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Thanks,

Dave Colling

www.rainbows-r-us-reptiles.com

0.1 Wife (WC and still very fiesty)
0.2 kids (CBB, a big part of our selective breeding program)

LOL, to many snakes to list, last count:
26.49 BRB
20.21 BCI
And those are only the breeders

lots.lots.lots feeder mice and rats

I'm on lunch Dave but when I get off and return from dropping the snake off at UPS so they can get it back quick cuz I'm a cool guy like that (really should arrange for them to pick it up but I'm going the extra mile again for the guys while they screw me over) and the chiropractor and you will have a pm at that time but I thought you were a bad man the whole time
Bob