This is certainly not normal. Whenever there is something wrong with an amphibian, the first thing you should look at is water quality. Are you using dechlorinated water (chemically treated)? I would highly recommend switching to bottled spring water for a few weeks to see if this eliminates this behavior.
Other possible causes included an irritating substrate, and some type of pathological skin condition (bacterial, viral). In which case a culture performed by a vet would be in order.
Since most problems with herps are directly the result of their husbandry, you should post what size tank they have, substrate, temps etc.
This is definitely something that should be resolved.
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...the oldest task in human history: to live on a piece of land without spoiling it."
Aldo Leopold (1938)
"Sometimes I think the surest sign that intelligent life exists elsewhere in the universe is that none of it has tried to contact us."
Calvin and Hobbes