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ooanwfndglryoo Sep 23, 2003 11:41 AM

I'm very upset at Airborn Express right now. I ordered through reptilefood.com yesterday 1000 3/8" crix for my beardie. I am very pleased with reptilefood.com but as for the shipping that is a different story. I purchased the "by noon" shipping option because as some of you may know I posted yesterday about not having any crix for my hungry beardie. It is now 12:40 and no sign of a delivery driver...I called AE and they were giving me additude saying how the driver didn't leave until 8AM and that was an hour late because of some late arriving packages (mine was not one of them). I explained why I purchased the "by noon" shipping and the guy simply said o'well. Horrible, horrible service...I hope they get here soon my beardie is probably starving =(

Just wanted to vent....
-Justin

Replies (5)

ooanwfndglryoo Sep 23, 2003 12:25 PM

n/p

mattman Sep 23, 2003 01:10 PM

That's a bummer. Have you tried getting the little guy to take a few bites of his greens? A good way to get him interested in them is to drop them in his tank in small pieces one at a time on to a paper towel or something. If you have carrots or something a little harder and not leaves this works better cause some bounce and move a bit. I read last week someone dropped pellets in and moved them around with a wire like they were alive getting the dragons attention, and the beardie ate them. Sorry your getting such a hassle with your first order. I got lucky with my driver and he knows what he brings me every week, and gets here before 9 am every time. Me and reptile kingdom he delivers too, and he just seems to care about getting them here so early. Once I ran to the store for a short time and he actually waited for me in his truck for 10 minutes so they did not have to be left on my doorstep and void the live guarantee. If you end up with a lot dead contact reptile food and most likely then not even being the delivery companies fault they will replace what was lost. I know how crappy it is to have hungry dragons and no crickets left. Oh as for my cricket bin. It's just a large Rubbermaid that I just the top and screened it. Inside I just use paper/toilet towel rolls when the paper is gone, and the crickets are shipped with egg crates, and if the egg crates are dirty you can just crumple newspapers into a ball and they will hide in that. Ad some try food, and potatoes or another veggie for their water. You could feed all veggies but I find that that keeps the bin to humid and I lose a lot of crickets that way. For dried food oats work well, with crunched up cherrios/or another grain cereal. I also buy flake fish food and crickets they love that the best. Did you go to reptilefood and track your delivery?
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Mystical Dragons

dsgnGrl Sep 23, 2003 01:16 PM

Before you panic, remember that your beardie is a reptile, and reptiles can survive for a really long time without food. It may not be ideal, but they can literally survive for weeks without food, so a day or two, with veggies supplied is not going to hurt him any.
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chris allen Sep 23, 2003 04:24 PM

You can also select the fed ex option for shipping. Costs a bit more but I have found that they are better for delivery to my house.

jchance Sep 24, 2003 11:15 AM

I ordered crickets from reptilefood.com and used Airborne by noon shipping also. The first time they left my crickets on their loading dock in 100 degree heat and they were infested with red ants. No one contacted me to tell me they weren't being delivered. It took me 3 hours of phone calls to find out what happened. No apology and no refund. The next shipping from them got lost. They will never get my business again.

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