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Miffed at UPS update...

SouthernSerpent Aug 10, 2010 08:58 PM

The snakes finally got here at 8 p.m. Shipped under Ship Your Reptiles via UPS. Three of them were out of their individual containers, so now we have to go through the process of identifying which het is which, and then which one is normal. The het albino female was doa. The het pied female may not make it. There was another doa, and we don't know which one it was yet. Out of the five shipped a total of two doa, one severe heat trama and two that we are also watching closely. On the box there was a label stating "live harmless reptiles, do not place directly in the sun, do not leave in extreme heat" These little babies were in the back of the UPS truck for thirteen hours. The day started out with temps in the high nineties, and then dropped to the upper eighties around noon thanks to some thunderstorms passing through the area.

I feel sorry for all five of the babies, especially the doa's. That had to have been one of the worst possible feelings of impending death. To be so very hot and not be able to thermoregulate your temperature. I'm a grown man. Thirty three years old. I cannot begin to express how sad I feel at such a waste. I love all of our animals that we have collected through the years. I should have made sure to have them held at the shipping hub and picked them up. I won't make the same mistake again.
-----
1.0 red phase western hognose
1.0 100% het albino columbian
1.0 pastel columbian
0.1 hypo columbian
0.1 guyana
1.2 jcp
1.0 irian jaya
1.2 normal balls
0.1 pastel ball
1.0 granite al burm
0.1 granite het al burm
0.1 albino burm
0.2 tiger retics
0.0.1 sulcata tortoise
1.0 potbelly pig (Oscar)
1.0 pug (Frank)
1.1 pit bull terriers (Marlboro & Coco)
1.0 house cat (Kitty)
0.1 wife who puts up with me

Replies (18)

Warren_Booth Aug 10, 2010 09:11 PM

...and I hope I am wrong, but "shipmyreptiles.com" no longer allow shipment of snakes. Therefore, if they have been shipped with this method, and they were shipped knowingly by the seller, and by you, then you have shipped illegally, and your shipment is likely to set back the re-establishment of shipping via shipmyreptiles.com.

If you knowingly allowed shipment, and I hope you didn't, via shipmyreptiles, then you cannot blame UPS, but yourself and the seller, as UPS do not allow shipment of reptiles I do not believe.

I hope the remaining animals survive. If you did not verify the use of ship my reptiles then teh seller should reimburse or replace the animals, and this time use a legal form of shipping (delta for example)

Warren

Hopefully I am wrong about shipmereptiles not allowing shipment
-----
Dr Warren Booth / Director USARK
North Carolina State University
Department of Entomology

Warren_Booth Aug 10, 2010 09:14 PM

Be aware that I am not trying to get at you here. I am disgusted that someone sent animals via a method that has been well advertised to be not permitted bu shipmyreptiles.com.

It is disgracefull that UPS did not read the label and deliver more timely. Did you seller not use cool packs?

Warren
-----
Dr Warren Booth / Director USARK
North Carolina State University
Department of Entomology

Warren_Booth Aug 10, 2010 09:16 PM

http://www.shipyourreptiles.com/en/news/change_in_snake_shipping_policy
-----
Dr Warren Booth / Director USARK
North Carolina State University
Department of Entomology

SouthernSerpent Aug 10, 2010 10:04 PM

I did not know that UPS was being used until I got the tracking number. I also did not know that it was through ship your reptiles either. No cold pack was used. It was also an insulated box. I feel like they would have stood a better chance even without the cold pack if it had been a regular cardboard box and it had gotten here before noon instead of 8 in the evening. The seller and I have already discussed everything upon the package arriving and upon doa id, everything will be made right.
-----
1.0 red phase western hognose
1.0 100% het albino columbian
1.0 pastel columbian
0.1 hypo columbian
0.1 guyana
1.2 jcp
1.0 irian jaya
1.2 normal balls
0.1 pastel ball
1.0 granite al burm
0.1 granite het al burm
0.1 albino burm
0.2 tiger retics
0.0.1 sulcata tortoise
1.0 potbelly pig (Oscar)
1.0 pug (Frank)
1.1 pit bull terriers (Marlboro & Coco)
1.0 house cat (Kitty)
0.1 wife who puts up with me

oohdeera Aug 11, 2010 03:24 AM

It is such a shame these animals parished a horrible death because of a irresponsible shipper. A cold pack should have been put in with those snakes at temps in the 90s, then using SYR illegally tops it off. I wish I knew the name of the person who shipped these snakes to you to make sure they stayed on my "do not buy from" list. UGH, things like this really disqust me and irresponible people are the reason our hobby is completely under fire!
-----
0.10 normal balls
0.1 100% Het Albino
1.1 Butter
0.3 Pinstripe
0.1 Spider
0.1 Black Pastel
0.3 Pastels
1.0 Yellowbelly
0.1 Ghost
0.0.1 Sulcata Tortoise

Most importantly
1.0 hubby that shares my hobby

thunderpaws Aug 10, 2010 10:15 PM

I still see adds on here that say they will ship via UPS and nothing is done about it. That is really disappointing to me. Who in the heck is patrolling our Industry. I have one word with two capitals for everyone here....FedEx.

Regards,
Bill Rubin
-----
2.1 Tripple Het Caramel, Orange Ghost, Genetic Stripe
1.0 Honeybee
1.1 Het Lavenders
1.1 Het Caramel Albino
0.1 Het Albino
0.1 Spider Het Albino
0.1 Het Pied
1,1 Pastel Het for Orange Ghost
1.0 Albino
0.1 Spinner
1.1 Super Pastel
0.1 Jungle Pastel
1.0 Pied 50 percent White
0.1 Clown
0.3 Normal
1.1 Kids (9) and (16)
0.1 Spouse (22 Years Married)
1.0 Chocolate Lab

kingofspades Aug 10, 2010 10:38 PM

Seriously. Outback sent me 4 packages via Fedex. Every single one was at my house by 10:30am latest.

Not to mention...the shipper really should be checking your weather...and packing or NOT SHIPPING accordingly.
-----
"What is man without the beasts?
If all the beasts were gone,
men would die from great loneliness of spirit.
For what happens to the beasts,
soon happens to men.
All things are connected."

-Chief Seattle (Duwamish Tribe)

thunderpaws Aug 10, 2010 10:55 PM

Hey,

How is that pastel project coming along.

Regards,
Bill Rubin
-----
2.1 Tripple Het Caramel, Orange Ghost, Genetic Stripe
1.0 Honeybee
1.1 Het Lavenders
1.1 Het Caramel Albino
0.1 Het Albino
0.1 Spider Het Albino
0.1 Het Pied
1,1 Pastel Het for Orange Ghost
1.0 Albino
0.1 Spinner
1.1 Super Pastel
0.1 Jungle Pastel
1.0 Pied 50 percent White
0.1 Clown
0.3 Normal
1.1 Kids (9) and (16)
0.1 Spouse (22 Years Married)
1.0 Chocolate Lab

kingofspades Aug 10, 2010 11:15 PM

Good. I got my hands on another one of my first season females. Haha.
The guy bought her from me 3 years ago for $225...at like 80 grams.
He sold her back to me for $250...at 1380 grams.
This season she should give me pewters and/or bees...
though I might put her with my cinny, spider AND pastel male and just take what I get. Haha.

The 530 gram sister to her is now in the mid 750 gram range. She's packing on the weight. Eats like a champ.
-----
"What is man without the beasts?
If all the beasts were gone,
men would die from great loneliness of spirit.
For what happens to the beasts,
soon happens to men.
All things are connected."

-Chief Seattle (Duwamish Tribe)

basssnatcher34 Aug 11, 2010 08:53 AM

I see those ads on here as well... That is false advertisment for stating that they will ship your reptiles and then come to find out that it is not legal to ship through UPS. They still have to be able to sell the shipping materials though, right? Maybe that is why they are misleading people by saying they will ship your reptiles. I am a newbie so I may not know what I am talking about. It is just my thoughts on the whole situation.

PHLdyPayne Aug 10, 2010 11:02 PM

Being close to a 'hub' certainly isn't any guarantee of early arrival. Often stuff is loaded onto the truck in the morning and the driver does his rounds...and even though you are close, you may still end up the last stop before the driver returns any undeliverable packages. In your case it may have been better to have a 'leave for pickup' method and you could have picked up the package yourself.

Also, I have found tracking packages with UPS and other couriers is impossible...as what is said on the website often is vague and confusing...sometimes it looks like the package went from one city to another then back to the other city, all in a very short period of time...and in no logical order.

The snakes in question were not properly packages, definitely didn't have a cool pack, the individual deli dishes weren't sealed and well, with temps in the 90's I don't think they should have been shipped at all. Far too easy for the snakes to over heat, even if the guy drove straight to your house.

Another reason why I really don't like having animals shipped to me or shipping out animals...I don't like trusting other people to ensure the safety and health of a live animal. I would rather drive to pick up an animal myself...even if its a 4 or 5 hour drive, one way. I can regulate temperatures in my car much easier...using an insulated cooler if needed, or heat pads.
-----
PHLdyPayne

Forum Princess

t_corey89 Aug 10, 2010 11:30 PM

Ive had 6 snakes shipped to me, 1.1 het albino, and 1.3 pastels. they were all through fedex and the het albinos got her at 8:30, and the pastels got here around 9. i guess i was lucky. but none of the snakes i ever got shipped to me ever had a problem. i trust fedex.

pitoon Aug 11, 2010 01:41 AM

man that truely hurts!!!! i know the feeling to loose an animal.

was the box lined with thick styrofoam?

in my experience that styrofoam can make a huge difference in by at least 10degrees.

the final out come? the breeder should have sent pics of each het so you can identity should something ever happen.

Pitoon

>>The snakes finally got here at 8 p.m. Shipped under Ship Your Reptiles via UPS. Three of them were out of their individual containers, so now we have to go through the process of identifying which het is which, and then which one is normal. The het albino female was doa. The het pied female may not make it. There was another doa, and we don't know which one it was yet. Out of the five shipped a total of two doa, one severe heat trama and two that we are also watching closely. On the box there was a label stating "live harmless reptiles, do not place directly in the sun, do not leave in extreme heat" These little babies were in the back of the UPS truck for thirteen hours. The day started out with temps in the high nineties, and then dropped to the upper eighties around noon thanks to some thunderstorms passing through the area.
>>
>>I feel sorry for all five of the babies, especially the doa's. That had to have been one of the worst possible feelings of impending death. To be so very hot and not be able to thermoregulate your temperature. I'm a grown man. Thirty three years old. I cannot begin to express how sad I feel at such a waste. I love all of our animals that we have collected through the years. I should have made sure to have them held at the shipping hub and picked them up. I won't make the same mistake again.
>>-----
>>1.0 red phase western hognose
>>1.0 100% het albino columbian
>>1.0 pastel columbian
>>0.1 hypo columbian
>>0.1 guyana
>>1.2 jcp
>>1.0 irian jaya
>>1.2 normal balls
>>0.1 pastel ball
>>1.0 granite al burm
>>0.1 granite het al burm
>>0.1 albino burm
>>0.2 tiger retics
>>0.0.1 sulcata tortoise
>>1.0 potbelly pig (Oscar)
>>1.0 pug (Frank)
>>1.1 pit bull terriers (Marlboro & Coco)
>>1.0 house cat (Kitty)
>>0.1 wife who puts up with me
-----
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ssnakes Aug 11, 2010 08:57 AM

If you ship Fedex "priority overnight" with an account, you know the anticipated arrival time and you can track it online. If Fedex does not get it there on time, the shipping is free. I have found Fedex to be very reliable. I did not like ShipYourReptiles via UPS because I could not track and no one could ever give me an anticipated arrival time. Not nearly as professional as Fedex.

One other thought regarding such a tragedy as happened to your animals: when the contents are clearly marked on the outside of the box as was the case in this instance, it will often cause shipping employees who do not like snakes to intentionally mistreat, toss, kick and delay shipping of these packages. I was very dismayed to learn that Florida Fish & Wildlife now has a new regulation requiring us to label packages. This will point all those reptile-hating employees to our shipments in the future.

Susan Sentman
SSNAKES Reptiles

kingofspades Aug 11, 2010 04:57 PM

Is it easy to get certified to ship reptiles through Fedex?
I was thinking of trying it.
-----
"What is man without the beasts?
If all the beasts were gone,
men would die from great loneliness of spirit.
For what happens to the beasts,
soon happens to men.
All things are connected."

-Chief Seattle (Duwamish Tribe)

jamesalternafan Aug 11, 2010 01:37 PM

They guarantee an early morning delivery either by 8:30 or 10:30 depending on what you pay for and if you are not rural. I have never shipped anything out and had it be late with Fed ex. The only time it was late it was delivered at 10:32 and they gave me a full refund. Even though is was late due to an airport delay due to a freak snowstorm.

Not to mention when I had a specific request from a buyer to ship UPS they asked me to declare exactly what I was shipping. I told them a box. The guy said thats it and looked at me puzzled. And I responded well there is some packing tape too. Why is it their business what I am shipping?

jsschrei Aug 13, 2010 04:09 AM

to my house. I do live in a more rural area, and they state that the 10:30am guarentee doesn't apply to areas like mine.

I do still prefer to have my purchases shipped to me by FedEx, though, because I pick them up at their location and avoid my snakes going out on the truck after 9am and they are indoors when I get there when they open.

UPS, however, has delivered to my house before 10:30 am without fail. Tracking through them is a PITA however. Although SYR cannot allow shipping of snakes right now, Reptiles Express does.
-----
Cheers,
Jessica Gibbs
Ball Pythons; Corn Snakes; Green Tree Python; Jungle Carpet Python; Bci; Bcl; Bco
www.supercoilconstrictors.com
LEARNING PREVENTS IGNORANCE OF THAT WHICH SURROUNDS YOU...AS LONG AS THE SOURCE FROM WHICH YOU LEARN IS A VALID ONE.

SouthernSerpent Aug 11, 2010 08:14 PM

Thanks everyone for your input. We have worked everything out, and the matter is resolved completely satisfactory. N/P.
-----
1.0 red phase western hognose
1.0 100% het albino columbian
1.0 pastel columbian
0.1 hypo columbian
0.1 guyana
1.2 jcp
1.0 irian jaya
1.2 normal balls
0.1 pastel ball
1.0 granite al burm
0.1 granite het al burm
0.1 albino burm
0.2 tiger retics
0.0.1 sulcata tortoise
1.0 potbelly pig (Oscar)
1.0 pug (Frank)
1.1 pit bull terriers (Marlboro & Coco)
1.0 house cat (Kitty)
0.1 wife who puts up with me

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