Reptile & Amphibian Forums

to expect a customer to provide notification of safe arrival? I always ask for this but I'd say 90% of the time the people just can't be bothered to drop an email saying the animals arrived in good condition and are if fine.
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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

i think it would be courteous.
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1.0 Pueblan Milksnake (Urulokë)
0.1 Hypo Brooks Kingsnake (Mumuna)
1.1 Leopard Geckos (Leppy and Leo)
2.2 Random House Cats (Jack, Tonka, Violet, Duchess)
1.3 Mice (Daddy Mouse, Fat Back, Honey Bear, Mrs. Frisby)
0.2 Sticky Children
1.0 Patient Husband

That is just rude and selfish. Not thinking of anyone but them self's. OH, but if something was wrong with the animal, they could not get to the computer fast enough. I feel your pain Tony.

Davy

I understand that part of the issue is that the person isn't home when the package arrives which is why I have been allowing shipments without requiring a signature but,as I have no control over how the package is handled after delivery, I'm really starting to rethink this.

When shipping you have to account for a wide range of conditions. The package I sent this week had a 72 hour heat pack in a standard 12" x 9" x 6" box with 3/4" foam. It would survive VERY frigid temps and be ok in cool temps but sitting in on a sunny porch for several hours might cause problems even a cool day. I don't know if anything happened in this case because its been delivered for over 24 hours and I've heard nothing but if something had gone wrong I don't think I should be responsible.

I know that Vivid has a signature requirement but that can often lead to the driver leaving a notice and taking off before you can get to the damn door. I've had it happen to me! Maddening! Instead what I think I'm going to do is start adding to my terms that if there is a problem you have to document it via email or call to my cell within one hour of reported delivery. After that you have a complaint tough fecal matter! I'm kind of over worrying for people who might not be doing on their end what is needed to protect the animals or don't have the courtesy to let you know the animals arrived safe and sound. These are living breathing entities not widgets for God's sake! OK I'm done. Going to take a Zanex.

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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

Whats a Zanex? i want one.

Yea, it occurs with a fairly high regularity.

I think its you and I thats the problem. We have some weird thing wrong with us. We care about the animals. What a strange thing for herpers!

oh well, it goes with the business of dealing with people. Cheers

A good friend once told me this snake selling thing is bad karma. I think he was right.

BTW my coastals are STILL slamming food as of last night. Big change from the days they turned off in late August.
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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

it's a pet peeve of mine for sure. the least a buyer can do let you know the animal arrived safely.

another thing that pisses me off is when potential buyers send messages, trying to work a deal and never give their name - or even uses common courtesy.

byron.d

While I believe your question is rhetorical because you know the answer already, I'm going to come in here and say yes, absolutely the person receiving the shipped animal should let you know it arrived to its destination safe and sound.
In a number of cases I'm emailing the recipient asking them if they have received the animals yet. I'm sure you do the same.

I'd say 90% of the time the people just can't be bothered to drop an email saying the animals arrived in good condition and are if fine.
Tony you've had some bad luck, because I can only think of one time where a person didn't let me know the animal arrived in safe order, it did, he just failed to let me know.

Here's wishing you better luck in getting those responses back.

-Dell

ARRIVE ALIVE!☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺☺

90% was probably an embellishment bu but the percentage is way more than I would think. The first thing I do is email the sender to let them know all is well.
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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

Tony wrote:
The first thing I do is email the sender to let them know all is well.

Ditto.
I guess I just don't get it, why wouldn't you do that?
I don't usually find myself agreeing w/ Frank Retes to often, but it must have something to do w/ caring about the animals, and the respect for them and the seller.

-Dell

I find myself agreeing with Frank more and more often. A lot of it is learning how to take him, or anyone else for that matter, on line. This is a difficult medium to get to know someone.
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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

I agree w/ your point for sure Tony. I try and remember that if I could sit down w/ a couple of the forum posters that really annoy me, and have a beer face to face w/ them, while discussing the same topic we are arguing about on a forum that we'd see eye to eye a lot quicker.
Easy to forget sometimes, but important to remember.

-Dell

The forums can be a graceless place Dell. I'm as guilty as anyone. Trying to change that.
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“Nothing is at last sacred but the integrity of your own mind.” Emmerson

WWW.TDSNAKES.BLOGSPOT.COM

Hey Dell, I forgot to tell you that the GB's you sent me last year got here okay. LOL. Cannot imagine not communicating with a seller about animals purchased. Shows a total lack of respect and care for the animals AND for the seller.

SHEESSS FINALLY! Glad they made it okay.

You're funny Joe, that made me laugh.

Hey here is 2010 neonate from the same dam as yours. Different sire this year though.

-Dell
♀ hwy 277

while i don't know your guarantee policy, it might make sense to put some conditions on it. you might require the person to sign for their package in order for the guarantee to be valid. you could also require verification of arrival within 24 hours in order for your guarantee to apply.

some people might not like it, but it could be some good CYA insurance as well as improve your peace of mind concerning the welfare of the living creatures that you are providing.

yeah me to... my last 3 sales via internet went like this... emails in which i insist for their phone#, then i call and WE figure a time&date for shipping and i end the conversations saying ok i will email you tracking info PLEASE call or email me when they arrive.
all 3 never did call or email, i was tracking so when it was delivered i called them and all 3 said yeah wow great snakes packing etc, was gonna email you but never did, certainly can be frustrating, thought it was just me
oilwell,,,,,,,thomas davis
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Morphs... just like baseball cards BUT ALIVE, how cool is that???

my website www.barmollysplace.com

Why a recipient wouldnt let you know right away that the animal made it safely. As a seller, I would certainly want to know. I received 2 snakes recently from 2 different sellers and I immediatly notified them that I got the snakes. as said earlier, just common courtesy...Dave.

Yeah, I have always said that "common sense" is not all that common. And apparently neither is common courtesy!

I also think it is ridiculous for people to email me several times about purchasing animals and not even bother to include their freakin names!....geeesh!

~Doug
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"a snake in the grass is a GOOD thing"

my website -serpentinespecialties.webs.com

Here's another one that gets me.
Rob Haneisen told me that he once ordered a honduran from a breeder, and the hondo came to him shipped in the Fed-ex box not packaged or anything just the honduran sitting in the box. Not a snake bag, or tub, or container of any kind, not a stitch of news paper, bubble wrap, peanuts, or anything, just a snake in a box sliding around all by its self.

Some peoples kids, huh?

-Dell

Bet that snake had a wonderful ride!! Jeez.

.
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King Snakes! Who can make a better mouse trap?
J Sierra

Yeah, I totally believe it man!

I saw pics that a guy took about a year ago of a six foot albino Burmese python that was shipped to him the very same way sliding all around in a plain cardboard box!

some people are UN-FREAKIN REAL!!. I think snakes have much smarter genetics than many people do..LOL!

~Doug
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"a snake in the grass is a GOOD thing"

my website -serpentinespecialties.webs.com

No you're not wrong and as I've said before, the transaction has to be of equal "partnership" in my opinion.
No more than you would ship without notice, the buyer should not receive without notice.
Common sense and courtesy should dictate any buy/sale/trade but sadly, common sense is not as common as it should be.....
:Mark
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Surrender Dorothy!

crimsonking.piczo.com/

..if you use FedEx and follow their terms, the pkg. must be sent to a business or be held at a FedEx staffed facility..
Your buyer then must pick up the pkg. there...
Easy enough to find out if he's picked it up, though again, it is you that has to do the work instead of your buyer doing what is expected of him.
:Mark
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Surrender Dorothy!

crimsonking.piczo.com/

That is why I require a signature. If they are not available during delivery times then I will ship to a relative's house. Everybody knows someone who is not working for one reason or another. I've had shipments left outside just because the driver heard a dog and was afraid! So she dropped the box at the corner of the house and I found out when the tracking site said "Delivered". I freaked and said, "delivered where?" After calling Fed Ex they explained the package was outside. All turned out well but it could have been bad.
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King Snakes! Who can make a better mouse trap?
J Sierra

I always notify the shipper that the animals arrived fine. Also I send the person emails with attachments photos showing the animals right out of the box. Sometimes I will also give the person little updates on how their babies are doing. Although the shipper can see from the tracking number of the carrier whether or not the animals arrived, he can't see the joy of the receiver upon opening that little box! LOL!

I think this is just a common courtesy. After all, these are living creatures, not an inanimate object.
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Bob/Chris
Pyromaniac AKA Greatballzofire

>>to expect a customer to provide notification of safe arrival? I always ask for this but I'd say 90% of the time the people just can't be bothered to drop an email saying the animals arrived in good condition and are if fine.
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>>�Nothing is at last sacred but the integrity of your own mind.� Emmerson
>>
>>WWW.TDSNAKES.BLOGSPOT.COM

Tony, I totally agree. My terms are the snake is only guaranteed if they send a confirmation of safe arrival. It only take a minute to send an email or call and say "snake is here. I'm happy or unhappy with it." it's the only way I'll consider upholding any kind of agreement.
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www.brandonosbornereptiles.com

Not wrong at all my friend. It's called courtesy.

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Jerry Kruse
www.zonatas.com

And God said, "Let there be zonata subspecies for all to ponder..."