I got my refund from Reptiledirect.com yesterday. They have taken their frozen feeders off of their website until they get the problem fixed. They explained to me that the frozen mice were shipped to me directly by the breeder and that's where the problem lies. They have great customer service, not to mention the best products and prices. Anyway, I also got my mice from Big Cheese Rodent Factory today, they are pretty good. Nothing like breeding your own clean healthy mice, but when the smell gets too much you gotto feed them and buy some frozens. Thanks for reading.