I understand your pain! However after spending my teenage and young adult years as mgr of a nice little store in Peoria, IL. I can tell you that not all Pet stores are bad. The good news from what I have seen here is that the big guys are pushing out some of the bad ones. However many of them aren't much better.
I spent 11 yrs. in the pet industry. It needs our help! BUT think of it this way. If I came into you place of employment and told you how to do your job (And in most cases it will be the first few times we have meet), you may not take to kindly to what I have to say. You may just blow it off, or you might be totally offened that someone is telling you how to run your buisness. The buisness that you deppend on for your lively hood, to raise your family, and to give you Finical freedom. After all you don't know me from Adam. Those of you who have your own buisness will understand what I am saying.
Something else to consider is look at what all they have to deal with. They are hit from may diffrent sides. They have fed and local goverment coming at them. The have animal rights groups to contend with. AS well as all the overhead that will not go away!
I am not saying that this should be an excuse for poor husbandry. There is NEVER an excuse. When I ran Metro Pet Centre, the health and well being of our animals came first and customer service came secound!!!
I would ask you to try a diffrent approach next time. If you have a local reptile club, invite all the local clubs to come and speak at your club. This will give them a chance to see what your club is all about, and maybe they will see the market potentail of working with your members. What that means to your club is increased membership, proper education, and a better retialor. Most of all the animals will come out on top. If you don't have a club, start one!! You could even hold the meetings in the diffrent local pet stores. Think about this, You would be sending 10 to 50 reptile owners/buyers to the store for 1 to 2 hours each month. Man I would love to get a captive audence at my retail store. If you apeal to why they are in buisness in the first place, to make money and a living, you will get a better respounce in most cases.
If you try this and the retailer in question still doesn't want your help, then by all means don't buy from them. If they don't sell their goods they can't pay their bills. We have choices today. We can buy online and have it sent next day.
So inclosing I would say thank you for reading!
I am sure this will piss off many of you!!
By the way, I am not in the pet industry any longer! I do still beleive it can be great. Just look at some of the good guys like Pro exotics, LLL Retile, and Prehistoric Pets, just to name a few!