Reptile & Amphibian Forums

well last weekend mites poped up again and i think its cause i didnt get them all last time.so im not screwing around with this anymore im getting blacknight.i went on the classified adds and saw pro exotics had it 20$ a can i thought ok . well i oredered it and a week later (yesteday ) "it" came but it wasnt black night it was a temp gun.which was pretty stupid because that a 35$ item i payed only 20$ for. im still debating weather to keep it or not. but i emailed her yesterday morning right after i got "it". this is making me very angry because my snakes are still suffering cause they messed up.what do you guys think have you ever had problems with pro exotics.

Anyone can make a mistake... It depends on how mistakes are handled that's important.
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Peter: It's OK, I'll handle it. I read a book about something like this.
Brian: Are you sure it was a book? Are you sure it wasn't NOTHING?

step back, chill....

the folks at PE are great... im willing to bet, if you call them and tell them you got a temp gun on accident they will rush yo uyour BK and let you keep the temp gun. BK is a chemical aerosol, so no matter who you buy it from its gonna take a little bit to get there. there are some 'home remidies' you can apply in the mean time as a form of damage control for the mites.
till then, CALL pro exotics, talk to them, im sure theyll sot you out.
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recycle your pets

it probly was a mistake

simple mistake in shipping. When you do as much business as they do, it will happen every once in a while. Also, if you are refering to Robyn, HE is one of the coolest MF'rs you will ever meet! Keep in mind, it's not their fault you have mites, it essentially falls completely on you and your husbandry (sounds harsh, I know). Mites are very controllable, and it starts with your husbandry practices. We have not had a mite in our collection in 3 years

Contact them, I am sure it will get straightened out.
Chris
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the mites came to me when i purchased my boa.i take that efencivly i keep my cages very clean.

not really,.. if you got a snake from an outside source and allowed its mites to make their way to your established collection, that is a husbandry error, and its your fault.
everyone makes mistakes of one kind or another, dont take it personal.
its not a big deal and he wasnt slamming you, but it is what it is.
just get your BK or PAM and be done with it.
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recycle your pets

treat every animal that comes into your collection, whether you see mites or not. Any new animals that I get go into a pretreated cage in a quarantine room. If I don't have Provent-A-Mite (or an equivilant to it) onhand - I don't bring the animal in. Needless to say, that means I ALWAYS keep a mite treatment product onhand.

BTW, she wasn't trying to be harsh, just give advise.

Raven

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I have ordered from PE and they were great. Give them a call or send them another email. People may be on vacation due to the holiday, but I am sure they will take care of you.

hello,

I have bought a couple of things from them and visited there old store and found them to be great. Just give them a call and I am sure they will take care of you. They have a very good reputation and produce some amazing animals. They have always answered any question I had quickly and provided sound ideas.

>>well last weekend mites poped up again and i think its cause i didnt get them all last time.so im not screwing around with this anymore im getting blacknight.i went on the classified adds and saw pro exotics had it 20$ a can i thought ok . well i oredered it and a week later (yesteday ) "it" came but it wasnt black night it was a temp gun.which was pretty stupid because that a 35$ item i payed only 20$ for. im still debating weather to keep it or not. but i emailed her yesterday morning right after i got "it". this is making me very angry because my snakes are still suffering cause they messed up.what do you guys think have you ever had problems with pro exotics.
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"To be the best..........You must lose your mind."

I have not had a mite problem in along time, but occassionally an animal will come in and be put in quarantine with mites. I have worked with snakes a long time and there is only one simple way to get rid of them completely; " NO PESTS STRIPS. " Do not listen to all the bull crap, they are safe if used correctly. Sometimes you will buy one that has been sitting on the shelf for a long time and it will be stale. When you open it, the fumes should be strong and if they are not, call the manufacturer on the box and alot of times they will be more than gracious to send you some for free. Take and put a strip in or on top of the enclosure for 48 hours, then take it out and seal it up. Eight days later, put it back for another 48 hours and your problems are over. It is that simple. I have used all the hupla miracle spray killers and PESTS STRIPS are the best......PERIOD. Good Luck........Johnson Herp

neurological problems in snakes. So do your research before going with them.
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sue

whoops, i guess we messed up that package : )

it's fine that you post here (and we appreciate the support) but the sooner you contact us, the sooner we can get it corrected and ship out the BK. i haven't seen anything by email or phone yet, so i was completely unaware of the problem (i am writing from home, i haven't got to the office yet today).

i can't tell from your screen name here, so be sure to email or call today by 2pm Colorado time so that we can get it out to you today!

we are selling a billion and three temp guns, so i must have misread your invoice, and packed the wrong item, it happens sometimes when we have a busy shipping day. OF COURSE you can keep the temp gun, and i will even throw in a couple of "extras" with your BK to make up for the trouble.

if you want to cancel the order, and get your mite protection somewhere else, just let me know, and we can do that too.

sorry again for the hassle.
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robyn@proexotics.com

Pro Exotics Reptiles